First published
Feb 17, 2018
Format
Conversational
Schedule
Weekly
Total Episodes
130
Average duration
00:44:41

Build Your SaaS – bootstrap in 2021

Business Technology Marketing

Why should we care about our customers' feelings?

<p>This week Justin chats with <a href="https://mjwhansen.com/">Michele Hansen</a>, founder of <a href="https://www.geocod.io/">Geocodio</a>. I got fired up about interviewing customers! </p><ul> <li>Get Michele's new book! <a href="https://deployempathy.com/">Deploy Empathy</a> </li> <li>Listen to Michele's podcast: <a href="https://softwaresocial.dev/">Software Social</a> </li> <li>"Empathy is a skill you can learn."</li> <li>Get<a href="https://www.getrevue.co/profile/mjwhansen"> Michele's newsletter</a> </li> <li>"There's so much shame in the tech community."</li> <li>What are the boundaries for deploying empathy? When, and how, do we deliver critiques?</li> <li>Podcast: <a href="https://youarenotsosmart.com/2020/01/29/yanss-170-exploring-the-reasoning-of-flat-earthers-a-conversation-with-mark-sargent/">a respectful interview with a flat-earther </a> </li> <li>"This book isn't just about deploying empathy to customers, it's also about learning to be more empathetic to your family, friends, coworkers."</li> <li>31:30 – we start discussing customer interviews</li> <li>"It was easier for me to learn how to have empathy for customers than it was to have empathy for myself."</li> <li>42:27 – "how does empathy help businesses attract new customers, build better products?"</li> <li>46:53 - "Why don't you bring Jon in on those interviews?"</li> </ul><p><b>What should we talk about next?</b></p><ul> <li>Twitter:<strong> </strong><a href="https://twitter.com/buildyoursaas">@buildyoursaas</a>, <a href="https://twitter.com/mijustin">@mijustin</a>, <a href="https://twitter.com/mjwhansen">@mjwhansen</a> </li> <li>Email us: [email protected]</li> </ul><p><b>Thanks to our monthly supporters:</b></p><ul> <li>Anton Zorin from <a href="https://www.prodcamp.com/">ProdCamp.com</a> </li> <li>Mitch</li> <li>Harris Kenny, <a href="https://introcrm.com/podcast/">Intro CRM podcast</a> </li> <li>Oleg Kulyk</li> <li>Violette Du Geneville</li> <li><a href="https://takeitev.transistor.fm/">Take It EV podcast</a></li> <li>Ethan Gunderson</li> <li>Diogo</li> <li>Chris Willow</li> <li>Borja Soler</li> <li>Ward Sandler, <a href="https://www.memberspace.com/">Memberspace</a> </li> <li>Eric Lima</li> <li>James Sowers (like Flowers)</li> <li>Travis Fischer</li> <li>Matt Buckley</li> <li>Russell Brown</li> <li>Evandro Sasse</li> <li>Pradyumna Shembekar (PD)</li> <li>Noah Prail</li> <li>Colin Gray</li> <li>Josh Smith</li> <li>Ivan Curkovic</li> <li>Shane Smith</li> <li>Austin Loveless</li> <li>Simon Bennett</li> <li>Michael Sitver</li> <li>Paul Jarvis and Jack Ellis, </li> <li>Dan Buda </li> <li>Darby Frey</li> <li>Samori Augusto</li> <li>Dave Young</li> <li>Brad from Canada</li> <li><a href="https://side-by-side.transistor.fm/">Sammy Schuckert</a></li> <li>Mike Walker</li> <li>Adam DuVander</li> <li>Dave Giunta (JOOnta)</li> <li>Kyle Fox <a href="https://www.getrewardful.com/?via=justin">GetRewardful.com</a> </li> </ul><p><strong><a rel="payment" title="★ Support this podcast on Patreon ★" href="https://www.patreon.com/jonjustin">★ Support this podcast on Patreon ★</a></strong></p>
Published Sep 07, 2021