<p><a href="https://twitter.com/baptistejamin?lang=en">Baptiste Jamin</a> co-founded <a href="https://crisp.chat/en/">Crisp</a> with a friend he met in high school. </p><p><strong>Highlights (go straight to 🔥 for the best stuff):</strong></p><ul>
<li>1:42 – Crisp competes with massive companies: Zendesk, HelpScout, Intercom</li>
<li>2:52 – How did Crisp get started? (they started young!)</li>
<li>4:40 – The key insight that lead them to start Crisp 🔥</li>
<li>7:03 – "Being young and in France, how much did you know about the startup ecosystem?"</li>
<li>9:39 – How they bootstrapped Crisp in their twenties 🔥</li>
<li>12:52 – Market insights and how they found their first customers 🔥</li>
<li>16:02 – How they got a surge of new customers 🔥</li>
<li>22:39 – Why Crisp charges LESS than their competitors 🔥</li>
<li>30:14 – What it's like to have a customer base that is comprised of many niches 🔥</li>
<li>32:30 – How does a small team ship such high-quality software? 🔥</li>
<li>35:06 – Marketing strategy and tactics for small SaaS companies 🔥</li>
<li>40:36 – Key insight on Crisp's "job to be done." 🔥</li>
<li>45:52 – Crisp's simple sales trick for closing more deals 🔥</li>
<li>50:58 – Why some EU countries have an advantage in product differentiation 🔥</li>
<li>1:01:54 – Emerging global SaaS markets you might not have heard about</li>
</ul><p><b>What should we talk about next?</b></p><ul>
<li>Twitter:<strong> </strong><a href="https://twitter.com/buildyoursaas">@buildyoursaas</a>, <a href="https://twitter.com/mijustin">@mijustin</a>, <a href="https://twitter.com/jonbuda">@jonbuda</a>, <a href="https://twitter.com/jsonperl">@jsonpearl</a>, and <a href="https://twitter.com/helenryles">@helenryles</a>
</li>
<li>Leave a review/comment <a href="https://www.podchaser.com/podcasts/build-your-saas-bootstrap-in-2-636493">on Podchaser</a>; it's like Reddit, but for podcasts.</li>
<li>Email us:
[email protected]</li>
</ul><p><b>Thanks to our monthly supporters:</b></p><ol>
<li>Jason Charnes</li>
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<strong>Thanks to our monthly supporters</strong>
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<li>Rewardful.com</li>
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<li>Mitchell Davis from RecruitKit.com.au</li>
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<li>Ethan Gunderson</li>
<li>Anton Zorin from ProdCamp.com</li>
<li>Bill Condo (@mavrck)</li>
<li>Alex Payne</li>
<li>Ward from MemberSpace.com</li>
<li>Russell Brown from Photivo.com</li>
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<li>Dan Buda</li>
<li>Colin Gray</li>
<li>Darby Frey</li>
<li>Dave Giunta</li>
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