<p><a href="https://twitter.com/baptistejamin?lang=en">Baptiste Jamin</a> co-founded <a href="https://crisp.chat/en/">Crisp</a> with a friend he met in high school. </p><p><strong>Highlights (go straight to 🔥 for the best stuff):</strong></p><ul><li>1:42 – Crisp competes with massive companies: Zendesk, HelpScout, Intercom</li><li>2:52 – How did Crisp get started? (they started young!)</li><li>4:40 – The key insight that lead them to start Crisp 🔥</li><li>7:03 – "Being young and in France, how much did you know about the startup ecosystem?"</li><li>9:39 – How they bootstrapped Crisp in their twenties 🔥</li><li>12:52 – Market insights and how they found their first customers 🔥</li><li>16:02 – How they got a surge of new customers 🔥</li><li>22:39 – Why Crisp charges LESS than their competitors 🔥</li><li>30:14 – What it's like to have a customer base that is comprised of many niches 🔥</li><li>32:30 – How does a small team ship such high-quality software? 🔥</li><li>35:06 – Marketing strategy and tactics for small SaaS companies 🔥</li><li>40:36 – Key insight on Crisp's "job to be done." 🔥</li><li>45:52 – Crisp's simple sales trick for closing more deals 🔥</li><li>50:58 – Why some EU countries have an advantage in product differentiation 🔥</li><li>1:01:54 – Emerging global SaaS markets you might not have heard about</li></ul><p><b>What should we talk about next?</b></p><ul><li>Twitter:<strong> </strong><a href="https://twitter.com/buildyoursaas">@buildyoursaas</a>, <a href="https://twitter.com/mijustin">@mijustin</a>, <a href="https://twitter.com/jonbuda">@jonbuda</a>, <a href="https://twitter.com/jsonperl">@jsonpearl</a>, and <a href="https://twitter.com/helenryles">@helenryles</a></li><li>Leave a review/comment <a href="https://www.podchaser.com/podcasts/build-your-saas-bootstrap-in-2-636493">on Podchaser</a>; it's like Reddit, but for podcasts.</li><li>Email us:
[email protected]</li></ul><p><b>Thanks to our monthly supporters:</b></p><ol><li>Jason Charnes</li><li>Mitchell Davis from <a href="http://recruitkit.com.au/">RecruitKit.com.au</a></li><li>Marcel Fahle, <a href="https://wearebold.af/">wearebold.af</a></li><li>Alex Payne</li><li>Bill Condo</li><li>Anton Zorin from <a href="https://www.prodcamp.com/">ProdCamp.com</a></li><li>Harris Kenny, <a href="https://introcrm.com/podcast/">Intro CRM podcast</a></li><li>Oleg Kulyk</li><li>Ethan Gunderson</li><li>Ward Sandler, <a href="https://www.memberspace.com/">Memberspace</a></li><li>Russell Brown, <a href="https://photivo.com/">Photivo.com</a></li><li>Noah Prail</li><li>Colin Gray</li><li>Austin Loveless</li><li>Michael Sitver</li><li>Paul Jarvis and Jack Ellis, <a href="https://usefathom.com/ref/EJPZOB">Fathom</a></li><li>Dan Buda</li><li>Darby Frey</li><li>Adam DuVander</li><li>Dave Giunta (JOOnta)</li><li>Kyle Fox <a href="https://www.getrewardful.com/?via=justin">GetRewardful.com</a></li></ol>
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